About us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 66,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.

From humble beginnings, Fittleworth’s story dates back to 1984. Founded by husband and wife duo Mr. and Mrs. Seymour, it began as a small family business occupying the garage of their family home. Fittleworth joined the JDS family in 2002 and over the years has been on a journey of rapid growth and transformation.

Today, Fittleworth has a network spanning 38 dispensing centres nationwide and provides a discreet and reliable home dispensing service. Through our dedicated Customer Service Team, clients can access a full range of services. Fittleworth boasts a five-star rated and Care Quality Commission (CQC) registered nursing team that provides ongoing advice and assistance to clients. At the heart of the business are Fittleworth’s 350 employees who live and breathe the culture and values of The Fittleworth Way. They are inspired every day by a shared purpose to make life more rewarding and dignified for the people who use its services. Sharing stories, celebrating success, high employee engagement, and embracing a strong culture of continuous improvement have become integral parts of everyday life at Fittleworth. 

What we offer
⦁ Life Insurance Cover x10 Annual Salary
⦁ Competitive full pension scheme of 8.5% employer contribution
⦁ Employee cost of private healthcare covered with option to add family members
⦁ A comprehensive, embedded Employee Assistance Programme
⦁ Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
⦁ 25 days annual leave, bank holidays
⦁ 1 Me Day, 1 Volunteer day per annum
⦁ Enhanced support on family friendly policy
⦁ Flexible Working

The Role 

• Accountable for ensuring daily, weekly, and monthly service levels are achieved with quality & efficiency
• Responsible for overseeing the Night Shifts resources to achieve objectives
• Working closely with the NDC Refill Warehouse Manager to achieve and exceed departmental KPI’s
• Participation and Leadership in the NDC Leadership meetings
• Work closely with the CI Lead ensuring NDC process improvement initiatives are executed
• Carrying out daily staff briefings to update and feedback on performance and set out daily targets / objectives
• General employee administration including leave of absence, disciplinary issues, performance management and holiday.
• Participates in process improvement initiatives to drive efficiency and achieve Operational efficiency
• Creates a CI culture and mind set in the Night Shift team

• FLT experience including accreditation
• A passionate and engaging people leader with strong people management and development experience
• Proven success in people management
• High level of attention to detail
• Organised and motivated
• Excellent communication and interpersonal skills
• Strong decision making and problem solving skills
• Ability to work well under pressure against strict timelines
• Warehouse experience, preferable goods in
• Focused and target driven